Biography:

Donna Goestenkors, CPMSM, EMSP, is a healthcare consultant, speaker, author, educator, and mentor with over 44 years of knowledge and experience that she is privileged to share with colleagues, healthcare administrators, and medical staff leaders on issues pertinent to the medical staff services industry. Donna is the founder and president of Team Med Global and is an industry thought leader who serves professionals by delivering educational products, services, and resources. Donna is also a past president of the National Association of Medical Staff Services (NAMSS) and has been actively engaged in several domestic and international credentialing think tanks. Her diverse expertise is relevant to all healthcare l environments, including coast to coast, system, academic, community, and critical access hospitals, credentials verification organizations, payer enrollment, managed care organizations, and group and solo practice settings. Her talent in leading medical services professionals (MSPs) to their greatest level of competence garners Donna's great respect among her colleagues within the industry.

Donna has authored, co-authored, and contributed to numerous articles and books. In addition, Donna speaks frequently on healthcare issues at in-person and virtual conferences and symposia. Donna earned her associate degree in Medical Services from Kansas City Business College, holds certification in Medical Staff Services Management (CPMSM) through NAMSS and achieved her Executive MSP (EMSP) credential through TMG University. She graduated from an intensive training program at the Speaker’s Academy presented through Brian Tracy International and recently completed a nine-month virtual leadership course, Platinum Series, through Nightingale Conant Corporation.

Nicole Keller, MSHM, CPHQ, CPHIT, CSM is the Director of Medical Staff Services at Seattle Children’s Hospital.  She previously served as Corporate Quality Assurance Officer with Incyte Diagnostics, Inc. She provides leadership and oversight in the areas of technical and professional Medical Staff Services including, performance quality and improvement, compliance, hospital credentialing and privileging, medical licenses and certification, and payer enrollment. Nicole’s additional areas of expertise include human resources, payer & hospital contracting, population health, practice group management, project management, group leadership and facilitation, and building high functioning teams.

Nicole possesses the ability to clearly design and implement affordable, patient-centered systems and processes and form organizational collaborations to deliver cost-effective care. She is recognized by supervisors, peers, and staff for the ability to identify and analyze problems, interpret data and recommend practical, acceptable solutions while developing strong team and organizational culture of continuous improvement and innovation. Nicole is also adept at staying abreast of best practices in various healthcare settings needed to improve quality and drive change.