Biography:

Donna Goestenkors, CPMSM, EMSP is a healthcare consultant, speaker, author, educator, and mentor with over 44 years of knowledge and experience that she is privileged to share with colleagues, healthcare administrators, and medical staff leaders on issues pertinent to the medical staff services industry. Donna is the founder and president of Team Med Global and is an industry thought leader who serves professionals by delivering educational products, services, and resources. Donna is also a past president of the National Association of Medical Staff Services (NAMSS) and has been actively engaged in several domestic and international credentialing think tanks. Her diverse expertise is relevant to all healthcare l environments, including coast to coast, system, academic, community, and critical access hospitals, credentials verification organizations, payer enrollment, managed care organizations, and group and solo practice settings. Her talent in leading medical services professionals (MSPs) to their greatest level of competence garners Donna's great respect among her colleagues within the industry.

Donna has authored, co-authored, and contributed to numerous articles and books. In addition, Donna speaks frequently on healthcare issues at in-person and virtual conferences and symposia. Donna earned her associate degree in Medical Services from Kansas City Business College, holds certification in Medical Staff Services Management (CPMSM) through NAMSS and achieved her Executive MSP (EMSP) credential through TMG University. She graduated from an intensive training program at the Speaker’s Academy presented through Brian Tracy International and recently completed a nine-month virtual leadership course, Platinum Series, through Nightingale Conant Corporation.

Yesenia Servin, CPMSM, PESC, manages payer enrollment for the Loyola University Health System in Maywood, IL. In addition to managing payer enrollment, she briefs payer enrollment team members on industry trends and is the liaison for the multitude of departments impacting payer enrollment processes.

Yesenia also maintains her own consultancy, YS Credentialing LLC, in which she guides organizations in developing and implementing best practice guidelines and processes; analyzes revenue cycle management, and formulates credentialing and payer enrollment structures.

With over 22 years in the healthcare industry, Yesenia’s experience includes government payers, commercial/private payers, durable medical equipment, hospital and health systems, community mental health organizations, global managed care, and other healthcare providers and organizations. Yesenia is a current Team Med Global collaborator, TMG University faculty member, NAHRI Leadership Gold member, and NAMSS member. She is a past NAMSS Educational Conference guest speaker and current trainer for The Chicago School of Professional Psychology. She studied microeconomics and communications at Northeastern Illinois University and is currently studying healthcare administration at Concordia University Chicago.