Our cancellation policy for live conferences is as follows:

• Cancellations for live conference can be done only if the request is made 72hours prior the scheduled live conference. Requests placed within 72 hours will not be accepted. Cancellations to live webinars when made on time are refundable. You will be charged small amount of $30. In case you are unable to take part in a webinar session you registered for, please let us know as soon as possible.

Our Substitution policy for live conferences is as follows:

• Attendees can go for substitution instead of a cancellation so as to avoid cancellation processing fee.
• Substitution can be done either way- it can mean either replacing the scheduled webinar with another, or it can also mean replacing participant with other interested participant.
• Substitution is free but we require notification in good time.

Below are cases and situations in which we do not allow Substitutions and Cancellations:

• No substitution/cancellation can be done in case a participant couldn’t attend the scheduled session.
• If the attendee does not receive webinar information owing to issues like bounced emails, restricted emails or any other system issues on the attendee or participant’s end.
• You will not receive refunds for on-demand webinars.

The following is our refund policy for Live, Pre-Recorded, On-Demand webinars and audio conferences:

• If webinardesk suspends a webinar owing to technical fault or associated challenges, 100% refund of the participation fees are refunded.
• Customer services can be contacted at support@webinardesk.com by opening a ticket. Only them we will be able to do a follow up and assist you.
• We do not give any refunds in situations where an attendee did not receive the webinar instructions and they did not inform the customer services department. In case an attendee dies not receive the sign in instructions it is their responsibility to contact customer services at least 24 hours prior to scheduled time of the webinar.
• You will not receive any refunds to attendees who do not receive the log in instruction owing to a system or a technical snag on their end.

The following is our refund policy for Live, Pre-Recorded, On demand webinars and audio conferences:

• If webinardesk calls off a webinar owing to some technical glitch or associated challenges, 100% refund of the participation fees are refunded.
• You will not get any refunds in cases where an attendee did not receive the webinar instructions and they did not inform the customer service department. In case an attendee does not get the sign in instructions it is their responsibility to contact customer services at least 24 hours prior to scheduled time of the webinar. You can reach us at support@webinardesk.com after you open a ticket. Only then we will be able to follow up and help you.
• No refund will be offered to attendees who do not receive the sign in instruction owing to a system or a technical glitch on their end.

• You will receive complete refund if the DVD is destroyed or malfunctioning. The refund is subject to the attendee’s submitting evidence.
• 100% refund if the DVD is missing or is lost during delivery.

• No refund is offered in cases of digital downloads and transcripts.